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Shipping & Returns

Delivery 
All in stock items will usually be processed on the Friday of the week that the order is received. Goods are despatched via Royal Mail post and are sent recorded delivery.  Items that need personalisation will take longer to process. You can view your order status by logging into ‘My Account’

Delivery Charges are:
Delivery 1: Up to £9.99:   £1.00
Delivery 2: £10.00 - £34.99:   £2.50.
Delivery 3: £35.00 - £99.99:   £4.00
Delivery 4: £100 + £8.00:
 
Delivery Address
For your peace of mind a signature will be required upon delivery. Please note our advisors cannot be held responsible if you are not at the delivery address to accept goods when they are delivered.

Delivery Locations
We deliver to the United Kingdom, please contact us if you require your goods to be shipped outside the UK 

Returns Policy
Claims will not be accepted for damages or shortages unless they are reported to Glasgow Sands within 2 days of receipt and we request that all customers open packages and check them as soon as possible after receipt. In addition, goods will only be replaced if they are found to be damaged in transit or if a problem has occurred during production.
 
Under the Consumer Protection (Distance Selling) Regulations 2000 you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day you receive the goods).You must then return the goods to us in the same condition you received them in and we will provide a full refund.

To return goods,  please package in suitable wrapping and return to us at Glasgow SANDS The Albany Centre, 44 Ashley Street, Glasgow G3 6DS


Exchange Policy for faulty or incorrect goods
We  will be happy to exchange products that are damaged or faulty within 30 days from the date of despatch. Obviously it will help us to resolve any issues if you can let us know as soon as the problem becomes evident. 
Glasgow SANDS Butterflies
The Glasgow SANDS organisation produces support leaflets, these are normally provided to bereaved parents during their stay in hospital and can also be collected from our Support Meetings. 

Health Professionals can request these leaflets and we will issue you free of charge copies as required - Please click to view leaflets and how to order 
Glasgow SANDS donate quarterly to the National Organisation who are working to promote research and improvements in practice which could save babies' lives.


This section contains first hand experiences written by parents and their relatives about the death of their baby, plus a selection of poems and memorials. Please click on the links to read more.



Parents Experiences Relatives Experiences Poems/Memorials
Fundraising with Glasgow SANDS

Glasgow SANDS is a charity that receives no goverment funding, all financial support comes from fundraisers and their wonderful efforts.  Losing a baby not only affects the immediate family but friends and the extended family too. Find out how you can help...



Add a Memorial Page
Add a Memorial Page
Within the Chapel of Rest at each of the maternity hospitals across the city, and at Wishaw, Glasgow SANDS befrienders work with the staff to maintain memorial books.  These leather bound books are available for all to read. For the Southern General you will need to request to view them at the maternity Hospital.


Should you wish to add a page you can - click here to find out how




We are so sorry that your baby has died.

 

Memory BoxIt may feel very hard to take in the reality of what has happened and to have any thoughts of what to do next. However, many parents have told us how important the memories of the short time they have with their baby are and that they have found it comforting to have reminders that they can look at and hold.

This ‘Always Loved, Never Forgotten’ memory box is given by Glasgow Sands as a way to create some memories which you can cherish.

 

Should you wish to request a Memory Box you can - click here to find out how